We had a great experience with this company from the very beginning. Our email inquiries were responded to quickly by the owner, Bob. Our driver and guide, Moon picked us up and returned us to our hotel. They were punctual, in fact early, but were happy to wait. If you are lucky to get Moon as your guide, he is a wealth of information regarding the Balinese culture and was happy to share. As listed in the other reviews, you get more than just a bike ride. A visit to the rice terraces, coffee plantation and lunch at Bob's home (fantastic food). We also had an opportunity to participate in harvesting rice at one of our road stops. The bike riders set the pace. At no time did we feel rushed. We had two support vehicles with us at all times to ensure our comfort and safety and Moon checked several times with us to confirm all was good. Moon was also happy to stop whenever a picture opportunity presented itself. Thank you to Bob and his team for a great day!