I emailed Bob and he replied within a few hours. The pickup from Nusa Dua was on time. The trip was as per the previous reviews - coffee plantation, bike trip then lunch at Bob's stopping off at a few places on the way. Our guide was Moon who spoke English really well and gave us a great insight into Balinese culture. The ride itself was great - some reports have said it was rough - but I didn't really find it so bad. They are back roads, but that is part of the charm. The team have the whole trip really well organised and guide you across roads and get you to slow down approaching obstacles. We were really lucky and got to see some cock fighting (optional) which was an amazing event. If you didn't want to, you didn't have to. They were very courteous and sensitive at all times. Lunch at Bob's was yummy! All in all, this was an absolutely amazing day out and EVERYONE enjoyed it. Recommended to all. Fitness is not a requirement at all as it is 90 % downhill.