I agree with all the reviewers below. Mixing with the locals, delicious Balinese food, picturesque countryside, coffee plantation visit and tastings, knowledgable guide-it's all guaranteed here :-).
The steep down hill part of our journey was a little risky. I fell off my bike and broke my clavicle. I feel more warning should have been given on the approach of this hill. Some less experienced cyclists may decide to walk it. The attention I received from the guides was very professional. They did as much as they could to make me comfortable. The flight back to NZ was not pleasant but I am on the mend :-).
I did email the company, Bikes on Bali and asked them to offer people the choice of walking the downhill. I have not had a reply from them.